COVID-19 announcements
Shipping times may be impacted. This is because of fewer passenger flights (due to COVID-19), and standard shipping utilizes the cargo area of these planes to courier packages. Your understanding is appreciated. Delays (if any) vary from month to month.
For faster shipping services, DHL and SF Express are options.
Flight Bans (Updated 12 May 2022)
This is a result of strict government policy on COVID-19. So please consider using Express shipping option for the following countries. This is not an exhaustive list, but includes popular countries our customers are from.
USA
Australia has limitations, so expect delays. Best to use expedited shipping.
December 2021 delay updates:
Postal services to certain destinations subject to delay
2021.12.21
Throughout the pandemic, Hongkong Post has been putting our best efforts to minimise the disruptions to our services. However, owing to insufficient air flight and sea container capacity, we regret that extra time may be required for conveyance of your mail items (including Speedpost) to the destinations despite the completion of local processes after posting. Please find the information in the table below. In addition, delivery operations of our overseas counterparts may also be affected due to the pandemic.
| Air mail - Destinations | Extra time required in waiting for air allotment | |
|---|---|---|
| Asia | Mainland China | Around 2 weeks |
| Singapore | Around 1 week | |
| Europe | Certain destinations* | Around 3 weeks |
| Switzerland | Around 4 weeks | |
| United Kingdom | Around 2 weeks | |
| North America | Canada | Around 2 weeks |
| United States of America | Around 2 weeks | |
| Oceania | Australia | Around 1 week |
Shipping prices, especially for expedited shipping are increasing due to high fuel prices. As a reference, have a look at the Fuel Surcharge (38% as of July 2022) and Peak Surcharge that Fedex charges.
The war in Ukraine and Covid-19 are both disrupting supply chains and pushing up logistic costs and fulfilment times. These are challenging times and the environment is constantly changing. Thank you in advance for understanding if there are shipping issues that arise.